RMRS

STANDARD OPERATION PROCEDURES (SOPs)

Content Manager’s Master SOP

The following information contains the Content Manager’s Master SOP, detailing and linking to the various SOPs related to Content Management. Information contained in this SOP are accurate as of the 9th April 2020.

 

The Role of the Content Manager

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The Responsibilities of the Content Manager

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The Content Manager’s Daily Tasksheet

 
The CM’s Daily Tasksheet is also available by clicking here: https://rmrs1.com/cm-daily-tasksheet/

Regular Day Tasksheet

  1. If today is a day of release, follow the Day of Release Tasksheet.
  2. Go into InfluenceKit and check to see if there have been any changes in upcoming content.
  3. Follow up on quick emails, such as information-related or update emails.
  4. Follow up on any critical emails or emails from Antonio.
  5. Follow up on video review emails, and send either recorded or text reviews to the videographers.
  6. Follow up on article related emails, and send off either recorded or text feedback to writers.
  7. Check all upcoming push notifications, FB bot and emails to go out.
    1. Follow the checklist as described by the Notification, Email and FB Bot Checklists.
  8. Prepare for any meetings coming up in the day.
  9. Any changes in schedule need to be followed up on, and ensuring that nothing will be released that doesn’t need to be released.
  10. Update KPI with hours spent.
  11. Send CEO a daily update email containing the number of calendar and content days ahead, the completion % of the current and following month, today’s rolling average, the current content schedule status (via a stacked column graph) and what is needed to get ahead.

 
Day of Release Tasksheet

  1. Go into InfluenceKit and check if there have been any title changes or any other changes that will need to be followed up on.
  2. Go into Subscribers.com, InfusionSoft, OneSignal and ManyChat and check all notifications, messages and emails.
    1. Follow the checklist as described by the Notification, Email and FB Bot Checklists.
  3. Go into WordPress and check the article.
    1. Follow the checklist as described by the CM Article Review Checklist.
  4. Check that the YouTube video is ready to release.
    1. Follow the checklist as described by the YouTube Back-End Checklist.
  5. Continue with the Regular Day Tasksheet.

 

Scheduling Content

The Content Manager is required to be able to step in at any point in the Content creation process to

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