Customer Service Email Templates SOP

Use this SOP when replying to Customer Service Emails

Thank you for your order – Emails sent to TPIB Buyers after we receive the order.

Hi XXX,

This is Kat, Antonio’s assistant. Great to have you in the course.

Just wanted to see how you’re doing and please let me know if you encounter any issues so I can help.

We’re excited to see you grow in the next few days!

Best,

Kat

Welcome Email for TPIS Students

Subject: Welcome (xxxxx) to TPIS!

Hi xxxx,

Great to have you in the course!

2 Quick Things.

1) I created this personal video for you:

2) Please complete this survey in the next 48 hours so I have everything I need to best serve you.

https://atailoredsuit.wufoo.com/forms/q1octyp30vhpr66/

Excited to see you grow in the next 30 days,

Antonio

Welcome email for Blueprint Students

Subject: Welcome (xxxxx) to Blueprint!

Hi xxxx,

Great to have you in the course!

I created this personal video for you:

Excited to see you grow in the next 30 days,

Antonio

Cannot Login for Old TSS users

Dear xxx,

Apologies for the inconvenience.

This is Kat, Antonio’s assistant. Just wanted to let you know that your profile is in good standing, we just changed the member login URL. / Please try to login using your credentials below.

URL: http://thestylesystem.com/member-login/

username:

password:

Please let me know if there’s anything else I can help you with.

Regards,

Kat

Old members of Style System

Dear xxx,

This is Kat, Antonio’s assistant.

My apologies for the inconvenience and the delay.

We actually went through the process of upgrading and organizing the course which is now The Personal Image System. http://www.personalimagesystem.com/

You may register here to have access to the new and enhanced course for free. http://www.personalimagesystem.com/tpis2016spec/

Please let me know if there’s anything else I can help you with.

Best regards,

Kat

Did not answer survey yet

Subject: Survey

Hey xxxx,

Antonio here. Did you get a chance to fill out this survey https://atailoredsuit.wufoo.com/forms/q1octyp30vhpr66/ ?

Don’t forget to fill it out in the next 48 hours so I have everything I need to best serve you.

Respectfully,

Antonio

Great Job in the course

Subject: Hey xxx

Hey xxxx

Great job in knocking down those tasks and being one of the top performers in the course.

Curious, what is the most interesting thing that you’ve learned from the course so far? I’d love to know what you think!

Respectfully,

Antonio

Progress

Hey xxx,

Great job for filling out the survey and getting through the 7 tasks!

Don’t forget, live training is today at 12 noon Central USA. You can use this link to access- https://global.gotomeeting.com/join/667966215.

Talk soon!

Respectfully,

Antonio

Did not finish some task

Hey xxxx,

Noticed that you weren’t able to knock down task#

Don’t forget to do that this week, I just wanted you to be eligible for the style scholar of the week and get recognition for it.

Let me know if you need any help!

Respectfully,

Antonio

Not active

Hey xxxx,

Noticed that you weren’t able to knock down all the other tasks.

Don’t forget to do that this week. I just wanted you to be eligible for the style scholar of the week and get recognition for it.

Let me know if you need any help!

Respectfully,

Antonio

Follow up email

Hey xxx,

Antonio here. Just wanted to see how you’re doing with the course. Let me know if there’s anything I can help you with.

Don’t forget, live training is this Friday, 12 noon. You can get more details here: http://www.personalimagesystem.com/course/live-training-direction/

See you there!

Respectfully,

Antonio

Follow up email for those students on a payment plan – not so active on the course

Subject: Everything OK xxx?

Hey xxx,

Antonio here. Noticed that you haven’t completed your lessons yet. No worries, you have lifetime access to the program just let me know if you have any questions!

Also, just a reminder your next payment is due on 26th of May 2016. I’ll be sending you the Paypal invoice in the next 24 hours!

Respectfully,

Antonio

Follow up email for those students on a payment plan – active on the course

Subject: Everything OK xxx?

Hey xxx,

Antonio here. You have completed lessons xxx. You are right on track!

Curious, have you done any action steps and practiced what you’ve learned from the course so far?

Also, just a reminder your next payment is due on — of May 2016. I’ll be sending you the Paypal invoice in the next 24 hours!

Respectfully,

Antonio

Failed Payment

Hey XXX,

Antonio here. I was just going through everyone’s payment plans and unfortunately your payment for The Personal Image System -$105 due last xxx did not go through.

I would appreciate it if you could make the payment by Monday, xxx through Paypal, using the link below:

Paypal: https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=5EF99MKJXWKZ6

Please let me know if there will be any issues so I can help.

Respectfully,

Antonio

Asking for feedback from TPIS Students

Subject: How was The Personal Image System?

Hey XXX,

How was The Personal Image System?

I’d really appreciate it if you can let me know of the 3 things you loved and 3 things you think I can do better to improve the course.

I’ll be running it again in September and you can go through it anytime, so your feedback matters!

Respectfully,