Note: Only transactions settled within the past 120 days are eligible for refund.
To refund a transaction:
Step 1: Click Refund. The Refund Transaction window opens, displaying information about the settled transaction.
Step 2: If necessary, edit the amount to be refunded in the Refund Amount text field. The amount can only be modified to be less than the original amount of the settled transaction.
Step 3: The original invoice number for the transaction will be automatically populated in the Invoice # field. If you would like a new invoice number to be associated with the refund, you can delete the old number and enter in a new one.
Step 4: If you would like to, enter a Description or reason for the refund.
Step 5: If you would like the customer to receive an email receipt for the refund, enter the customer’s email address and click to select the check box labeled Email transaction receipt to customer (if email provided).
Step 6: Click OK to continue with the refund or click Cancel to cancel the action.
The Transaction Confirmation page opens, displaying the Transaction ID and the results of the transaction. If the refund transaction is a success, it will be sent for settlement.
Click Close to close the Transaction Confirmation window.
The refund transaction is listed on the Unsettled Transactions page with the status of Refund/Pending Settlement.
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